Policies
Our staff is dedicated to providing you and your pets the highest quality care in a safe and stress-free environment. To help us serve you better, please ask any questions about our services or other policies.
Operating Hours
Our operating hours are 9:00am to 5:00pm Tuesday through Friday and 9:00am to 1:00pm on Saturdays. Grooming is strictly by appointment only and pets must both arrive and be picked up promptly for their appointments. Late arrivals of 10 or more minutes must be rescheduled and will incur an additional $25.00 fee. Subsequent late arrivals will be subject to a fee equal to the total amount of the scheduled groom.
Pick Up Policies
Any pet that is not picked up within 30 minutes of being notified the groom is completed will be charged an additional fee of $1.00 per minute for late pick up. The late pick up fee will be waived for up to one hour for approved pets that have purchased a toy from Jade’s Pet Pantry at the time of their appointment. If pick up occurs after our regular operating hours, you will incur an additional fee of $2.00 per minute.
Payment Policies
All payment is due at the time services are rendered and must be collected prior to your pet being discharged. Payment can be made by Cash or Major Credit Cards. You may cancel your grooming reservation by calling and providing a detailed message. We require at least 24 hours notice of cancellation. The first cancellation made without 24 hours notice is subject to an additional charge of $25.00. Additional cancellations made without 24 hours notice or missed appointments are subject to a charge equaling the full cost of the scheduled groom. All pets must arrive in an approved manner to ensure the safety of your pet and our staff.
Medical Information
Our first priority is your pet. You are required to inform us of all medical problems your pet has before utilizing our grooming services. Being away from home can sometimes be stressful, especially for new clients and senior pets, and can aggravate or expose a hidden medical problem. We will do our best to contact you first, but in the event of an emergency we will seek immediate medical attention to ensure your pet’s safety. All pets must be free from transmittable illnesses (i.e. upper respiratory, ringworm, etc.) to utilize our services. If your pet displays symptoms of any illness we may refuse any service until your pet is declared healthy by a veterinarian. Any medication administration requires pre-approval prior to your pet’s appointment.
Grooming
We utilize experienced groomers who are trained to recognize symptoms of stress and reserves the right to stop the grooming process prior to completion to ensure the safety of your pet or our staff. Keeping your pet safe and comfortable is our first priority. While we always use extreme caution while grooming your pet, our equipment is sharp and your pet may shift or move unexpectedly causing a possible accident. If an accident does occur, you will be notified as soon as possible. Matting of the hair on your pet may increase the likelihood of stress during the grooming process and increases the time needed to safely groom your pet. Additional fees may apply for mat removal. Any medication administration requires pre-approval prior to your pet’s appointment.
Fleas & Ticks
We recommend you keep your pet on flea and tick preventative as recommended by your veterinarian. If your pet is found to have fleas, ticks or parasites when they arrive at our salon, your appointment will be cancelled and a cancellation fee charged. Additional charges may apply if we need to quarantine and/or perform additional cleaning of our facilities and equipment.
Refusal of Service
We reserve the right to refuse any service at any time. If we are unable to handle your pet safely or your pet becomes too stressed we may refuse, stop or cancel service at any time. A fee may still be required for any services or partial services performed.
Veterinary Information
We require our clients to provide us with up to date veterinary information to utilize our grooming services and you must provide us proof of current Rabies vaccination for each pet. It is your duty to continue to disclose any and all medical and health conditions of your pet. You authorize any present and past veterinarians to share medical information about your pet(s) with Merri Paws, including but not limited to vaccine records and current medical conditions. In limited circumstances, we may accept a letter of medical exemption on your veterinarian’s letterhead. Any pet that is not fully vaccinated may not be eligible for all services. In the event of an emergency, we will attempt to take your pet to your authorized veterinarian, but we retain the privilege to use a veterinarian of our choice if circumstances require. Any and all veterinary costs will be at your expense.
Promotional Use
We utilize photographs and video of your pet for our files, internet websites and advertising. All photographs and videos we take of your pet are the property of Merri Paws. If you wish to opt out of photographs or videos of your pet being used for promotional purposes, please email us at pylemeredith8@gmail.com.